Important Information for New Residents

Within the Around Town section you will find information about your new community, including schools, churches, police and fire, maps, and government information. The Site Map indicated on the side bar will assist you with navigation of the site.

It will not take long to realize this picture-postcard small community is a wonderful place to live. Enjoy 138 acres of parkland located throughout the City, a convenient town center, and most important the friendly, caring residents.

Click here for more information for new residents.

Need to get your utilities connected? These are the most frequently requested utility contacts.

Cable Service

AT&T Cable and Internet



For internet only https://www.attinternetservice.com/call/


Direct TV for new customers


For existing Direct TV customers 



Time Warner/Spectrum - Cable, Internet, and Phone









Dish https://www.usdish.com/bundles

WOW Cable Internet and Phone





Electric Service

The Illuminating Company (800)589-3101


Home Heating

Columbia Gas (800)344-4077


Telephone Service





Water Service

City of Cleveland Water Dept. (216)664-3130


Sewer Rental

City of Bay Village


Greater Cleveland Regional Transit Authority (RTA) operates bus service from Bay Village. For further information contact the RTA answer line (216) 621-9500 or their web site. For your convenience, an RTA Park-n-Ride is located on Clague Road between Lake Road and Wolf Road.


Bay Village is 15 miles west of downtown Cleveland and Burke Airport, and a 20 minute drive from the Cleveland Hopkins International Airport.

Animal Facts:

There are two important pet regulations intended to keep both residents and pets safe and happy. The most important is the leash law; dogs and cats are not to run at large. Should your dog bite anyone, you are required to notify the Police at once so that appropriate action can be taken to safeguard both victim and dog owner. (See Vicious Dogs C.O. 505.01A)  Animal Control FAQ's

Automobile License Plates and Drivers' License:

Non-resident plates are honored on a reciprocal basis, however, once residency is established, you will need Ohio plates. A valid drivers' license from another state is accepted as a temporary permit for 30 days, and you must obtain an Ohio license when you establish residence. The Ohio Bureau of Motor Vehicles local telephone number is 440-779-0830. Check the BMV site for license and auto tag renewal information and locations. Ohio requires automobiles to pass an E-check test before new tags are issued. The E-check testing site in this area is 24770 Sperry Drive in Westlake. For information on Cuyahoga County's E-check program, call 1-800-227-8378.

Automated Refuse & Recycling Program


Bicycle Riders:

Bicycling is a safe, fun, healthy, and sustainable activity for all ages.  Studies have shown that following the bike laws makes sidewalks and roads safer for everyone.   Sidewalk and street riding are allowed on all sidewalks and streets in Bay.  Please review all laws governing each before riding.  They can be reviewed in plain English here: http://laws.villagebicycle.org .  Alternatively, a brochure of bike laws can also be obtained from City Hall, the Bay Village Police Station, or the Village Bicycle Cooperative.  In addition to the bike laws linked above, these safety suggestions will decrease your chances of accidents http://www.villagebicycle.org/education-resources/safetytips.


Building and Property Maintenance/Alterations:

If you plan to begin any construction or renovation on your buildings and/or property you will probably need a permit from the Bay Village Building Department. The Building Department maintains lists of contractors registered to work in Bay Village. Please contact the Building Department (440)899-3400 to determine if a permit is necessary and to pick up a list of licensed contractors for your project.


There are seven churches: Anglican, Baptist, Catholic, Episcopal, Lutheran, Methodist, & Presbyterian. A list of them with telephone numbers and web links can be found on the Bay Village Churches listing.

City Government:

Bay Village has an elected Mayor and City Council, which includes an elected at-large President of Council, two at-large seats, and one representative from each of the four wards. Please also see our Ward Voting Map.

City Income Tax:

Bay Village is a member of the Regional Income Tax Agency (RITA). Our Tax Administrator assists residents in understanding their tax liability. A 1-1/2% city income tax is levied on salaries, wages commissions and other earned income. New residents need to contact our Deputy Tax Administrator at 440-899-3429 to register.


The majority of businesses are located in the center of town on Dover Center Road and at the City's main intersection at Wolf Road and Dover Center Road. Retail, grocery, banking, restaurants/deli's and a variety of services are available. In addition there is a small retail plaza on Columbia Road at Eaton Way and Martin's Deli on Bassett Road.

Community Services:

The Department of Community Services acts as the clearinghouse for services and programs for all Bay Village citizens. Services for senior citizens are offered at the Dwyer Memorial Senior Center. A senior van is available to those aged 60 and over or those who are handicapped and in need of transportation to appointments. The Prime Times is a newsletter available for seniors by subscription ($10.00 for a two year subscription) announcing activities and trips for seniors. Call 440-899-3409 for information on all community services.


Cuyahoga Soil and Water Conservation District

Check out the web site for current news and programs. 

We need YOU to help us save trees! Join the Root Flare Army!

Thousands of trees are planted each year. Planting a tree is one thing, but successfully growing a tree is another. Often, trees are planted too low where the critical root flare is buried and/or soil and mulch is piled around the base of the tree (the dreaded volcano mulch).

There is no reason for these mulch volcanoes and frankly, they must be stopped. Trees provide myriad benefits and if they are treated like this, their life is cut short and they aren't able to provide the benefits we desperately need. It is a waste of time, resources and money. In 10 years or less, many if not all of these trees will need replaced.

We appreciate your help and so do the trees!





St. John & West Shore Hospital is in Westlake and Cleveland Clinic in Avon are both only 5 minutes from Bay Village. Fairview General Hospital and Lakewood Hospital are both about a 15 minute drive. One nursing home with an assisted living wing is within Bay and there are several others in nearby west shore communities.


The Bay Village Library, located at 502 Cahoon Road, is a branch of the Cuyahoga County Library. The library offers films, story hours, book discussion groups and a variety of programs for all ages. (440-871-6392)


Newspapers available by subscription include the Cleveland Plain Dealer, Weekly - Sun Herald and The West Life. Cable service is provided by AT&T U-verse, Time Warner Cable and WOW Cable.

Noise Ordinance:

The City of Bay Village Noise Ordinance prohibits excessive noise (such as dogs barking, lawn mowing, loud music) before 8 AM and after 9 PM.  Snow removal equipment, during snowfall, is exempt.


A list of community clubs and organizations can also be found on our Directory of Clubs and Organizations.


Bay pool collage

A state of the art playground is located in Cahoon Memorial Park on Dover Center Road. This wooden playground structure offers young children the opportunity to exercise their imaginations as well as their bodies. Reese Park located on Clague Road is home to our new all access play equipment. The city's park facilities include a swimming pool, fields for baseball, softball, soccer and volleyball. The Lake Erie Nature & Science Center (LENSC) complex includes the Schuele Planetarium, and is open to all and offers an extensive range of programs. Huntington Beach is a public beach and is a part of the Huntington Reservation of the Cleveland Metropark system. Find a complete list of recreation programs and facilities at the Bay Village Recreation Link.

Sanitary Sewer Use Charge:

The City of Bay Village charges each residence a flat sewer rental fee of $90.00 per quarter and a $12.00 trash removal fee. Both charges are included on one invoice. Inquiries can be directed to 440.871.2200. The west shore communities of Bay Village, Rocky River, Westlake and Fairview Park share the cost of operating and maintaining the Rocky River Sewage Treatment Plant. Contact the Finance Department, 440-871-2200, for payment information if you will be out of town when the quarterly bills arrive.

Sprinkling Info:

In order to conserve water, a sprinkling ban is automatically enacted each year from June 1 to September 15, between 6 a.m. and 10 p.m., unless rescinded by the Mayor. Homes with even numbered addresses are allowed to sprinkle on even numbered days, homes with odd numbered addresses on odd numbered days.

Sewer Back-Up:

If you experience sewer back up please call the Service Garage at 440-871-1221 to check sewer mains in your street. Garage hours are Monday-Friday, 7:30 a.m. to 3:30 p.m.  At other times, call the Police Department at 440-871-1234.


There is a list of suggested trees for each neighborhood. Check with our City Arborist by voicemail at 440-899-3484, for help with your tree questions. Please beware of unlicensed tree trimmers, all contractors (including tree trimmers) must be registered with the City and the Building Department at City Hall has a list of registered contractors.

Traffic Tips:

There is a 25 mph speed limit on all Bay Village streets, except Bassett, Bradley, Lake, Osborn and Wolf Roads, which are 35 mph. Watch for the 20 mph school zones and always stop at least 10 feet from a school bus when it is receiving or discharging passengers. There is no parking on any city street between 2:30 a.m. and 5 a.m. unless permission is granted from the Police Division, 440-871-1234.  Please note that there is a six (6) hour time limit for parking on city streets between 5 a.m. and 2:30 a.m.

Voter Registration:

You may register to vote, no later than thirty days before an election, if you have lived in Cuyahoga County for thirty days. Voter registration forms are available at City Hall, the Bay Village Library, or the Cuyahoga County Board of Elections at 2925 Euclid Avenue in downtown Cleveland (216-443-3200). If you have moved from within Cuyahoga County please notify the Board of Elections with a change of address card, also available at above locations. If you have moved within Bay Village, after the close of voter registration, you may vote from your former address. If you have not voted in Cuyahoga County in the past four years you will have to re-register to vote.

This information is simply a brief overview of some common questions that new residents often have. Please don't hesitate to call on us at City Hall if you have any questions about your new community. The City Hall main telephone number is 440-871-2200.

Where do I vote? Click here for a ward and precinct map, and the list of poll locations  for Bay Village.


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